Check out our FAQ page! Can't find your answer? Feel free to email customer service email@example.com. We're always here to help!
Domestic (United States Shipments including territories)
First Class Mail $2.99 (2-9 business days)
Priority Mail $7.00 (2-5 business days)
(NOTE, THESE RATES ARE AFTER THE ORDER IS PROCESSED, THE AVERAGE ORDER TAKES 1-3 DAYS TO SHIP ON BUSINESS DAYS).
International shipping ($6 flat rate) 10 - 40 business days with no tracking outside of United States. Please note tracking does not update after leaving our facility, but it is transit.
Priority International ($10-15 depending on your country) 7 - 21 business days with tracking door to door. Please note tracking does not update for up to 7 days after leaving our facility, but it is in transit
PLEASE NOTE: Some countries, Priority Shipping is not available at this time. International orders do not include any custom duty tax you might incur depending on your countries tax regulations and tax code. We are not responsible for these fees, and they must be paid in order to be delivered. Also, global shipments can be delayed through customs for up to 6 weeks. We cannot control these delays or import duty fees.
We ship all orders out in 24-72 hours.
We are not in control over the delivery of the item, so we do not know why the address would be returned by USPS. USPS will deem an address incorrect, insufficient, unable to locate, etc and will return the item to us. You will be able to track the item being returned with your original tracking number. Return to Senders can take anywhere from 16 weeks to be returned as they are not USPS' priority to ship.
Once returned, we will refund the item for you. We will NOT refund until the item has been returned to us in house. Please allow 1 week from date of return arrival for your refund to be processed.
Refunds will not include original shipping/handling fees. If you chose free shipping, $3 will be taken out of your refund for postage. All returns/refunds will include a 10% return fee.
If you would like your order reshipped to a new address, please contact customer service and they can set you up. There is a reshipping fee just to pay for your new postage.
Returns must have: original packaging (seal unbroken), RMA form, and contact information.
For returns (of unopened items), you should contact customer service at firstname.lastname@example.org Customer service will give you one of two options.
1) We offer a prepaid mailing label for returning. After we have authorized your return, and you have chosen this option, we will send you a return label via your email. You just print out and stick on the envelope. For this convenience, $5 will be taken out of your refund.
2)You can choose to return yourself. Please make sure to include all order information. Tracking numbers are recommended, as we are not responsible for lost items.
PLEASE NOTE: WE WILL NOT REFUND OR EXCHANGE ANY ITEM UNLESS THEY ARE IN HOUSE. WE ARE NOT RESPONSIBLE FOR LOST RETURNS. A TRACKING NUMBER FOR YOUR RETURN IS HIGHLY RECOMMENDED.
IT IS YOUR RESPONSIBILITY TO PACKAGE THE JEWELRY IN A NICE AND WELL PACKAGED MANNER. IF IT IS BROKEN UPON RETURN, IT IS INELIGIBLE FOR A REFUND.